Privacy Policy
How Digital Platforms and Market Places Limited Trading As eDropShip collects, uses and protects your personal data in compliance with UK GDPR and the Data Protection Act 2018.
Table of Contents
- Who We Are
- Personal Data We Collect
- How We Use Your Data
- Lawful Basis
- Legal Requirements
- Children's Privacy
- Cookies & Tracking
- Sharing Your Data
- International Data Transfers
- Data Retention & Deletion
- Your Rights
- Security
- Email Marketing & Newsletters
- External Links
- Social Media Platforms
- Opt-Out Policy
- Update Your Information
- Complaints
- Shopify App Privacy Policy
- Contact Us
Last updated: January 2026
Registered Address: 55B Derby Street, Manchester, Greater Manchester, UK
Contact Email: support@eDropShip.com
eDropShip has prepared this Privacy Policy in relation to personal data obtained on or from our website. We are responsible for determining how and why personal data is processed. For any privacy-related questions or concerns, you can contact us at the above email.
01 Who We Are
eDropShip is a UK-based website. Digital Platforms and Market Places Limited Trading As eDropShip ('we', 'us', 'our') is a company registered in England and Wales (Company No. 16859804), registered office at Manchester, United Kingdom. We are the data controller for personal data processed through this website and our platform.
The website and its owners take all practicable and appropriate steps to protect the privacy of website users. This website complies with all the laws, regulations and guidelines applicable to protecting user privacy.
02 Personal Data We Collect
If you register with eDropShip, we may collect personal data to enhance our services. We collect the following categories of information:
Account & Contact Data
- First name and last name
- Email address
- Contact / telephone number
- Country and role (seller / supplier)
Business Data
- Company name
- Companies House number & VAT number
- Bank information (for payouts)
- Marketplace IDs
Usage & Technical Data
- Postal address and postal code
- Pages viewed, features used, IP address
- Browser type, device, MAC address
Transaction Data
- Orders, payments, refunds
- Customer shipping addresses (for fulfilment)
Communications
- Emails, chat messages, support tickets
The word "sensitive personal information" refers to information that can be used to determine identity, which may also include gender. This information is collected only when necessary for the purposes described in this policy.
We also collect personally non-identifiable information such as demographics, age, educational level, profession, and gender, which cannot be used to identify or contact you on its own.
03 How We Use Your Data
We process your personal data to:
- Provide and operate the eDropShip platform and services
- Fulfil orders and process payments with suppliers
- Register and maintain your account or app subscription
- Extend the use of additional features within our app or service
- Improve website performance and user experience through analytics
- Comply with legal obligations, including UK tax law and HMRC reporting
- Communicate platform updates, and send marketing emails (with your consent — opt out anytime)
- Respond to support queries and handle business development
- Direct touch, coordination, and communicating with external organisations and services
All information provided by users is used to improve their experience on our website by providing additional information on the products and services offered. This information shall be made available to customers only after obtaining their consent. We guarantee that your information will not be exchanged with any third party without your permission.
04 Lawful Basis
Our lawful bases under UK GDPR are:
- Contract — to provide the platform you signed up for
- Legitimate interests — analytics, fraud prevention, service improvement
- Consent — marketing emails, optional cookies
- Legal obligation — HMRC, anti-money-laundering compliance
05 Legal Requirements
Please ensure that you have read this policy carefully so that you can make informed choices about sharing your personal information with us. All technical words have the same definition as set out in the Terms and Conditions.
This policy is designed to define the applicable laws, duties and requirements of eDropShip for staff, consumers and users of our official website. This strategy covers the ways in which we store, process and use our customers' personal information.
When you visit www.eDropShip.com, you confirm that you have read this Privacy Policy and agree to observe it strictly.
06 Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
If we discover that personal data of a child has been collected without parental consent, it will be promptly deleted.
09 International Data Transfers
Most data stays in the UK or EEA. Your personal data may also be stored or processed outside the UK/EU by our hosting and cloud service providers (e.g., Scalesta, AWS, Google Cloud, Stripe in the US).
We ensure that appropriate safeguards — including UK Standard Contractual Clauses, adequacy decisions, and contractual agreements — are in place to protect your data in accordance with GDPR and other applicable data protection laws.
10 Data Retention & Deletion
We retain personal data only as long as necessary to provide our services, comply with legal obligations, and fulfil contractual duties. Account data is kept while your account is active and for 7 years after closure, in line with UK financial record-keeping requirements.
Upon request, or at the end of our contractual relationship, your personal data will be securely deleted or anonymised. You may request deletion of your data at any time by contacting support@eDropShip.com.
It is the policy of eDropShip to retain information in accurate, current and complete form. If you find that information held about you is inaccurate or out of date, please contact us and corrections will be made promptly.
11 Your Rights
Under UK GDPR you have the right to:
- Access a copy of your stored personal data
- Correct inaccuracies in your information
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Object to direct marketing
- Withdraw consent at any time
Email privacy@eDropShip.com to exercise any right — we will respond within 30 days.
You have the full right to contact our website and/or the owners at your own discretion. We ensure that all your information is stored privately and securely, in accordance with GDPR.
12 Security
eDropShip makes every attempt to protect against deletion, abuse, unauthorised entry, publication, alteration or degradation of personal data transmitted to this site.
We use TLS 1.3 encryption in transit, AES-256 encryption at rest, and SOC 2 Type II certified data centres in the UK and EU. We never store card details ourselves — payment processing is handled by PCI-DSS compliant processors.
Although the Internet is not a fully secure environment, we make a variety of efforts to ensure the protection of information you provide by email or via forms. Users should be aware that information submitted via email is provided at their own risk.
13 Email Marketing & Newsletters
We give you the ability to subscribe to our email correspondence or newsletters. You will be required to give us explicit permission to use your information for this purpose. You can unsubscribe at any time by clicking the unsubscribe link in any email or by emailing us at support@eDropShip.com.
This provision complies with UK spam legislation and the Privacy and Electronic Communications Regulations 2003. Marketing emails will contain personalised reminders based on your activity and preferences. We will not share this information with any third party.
14 External Links
This website aims to provide quality, stable and appropriate links to external websites and resources. However, we recommend caution before clicking any external links on this website.
Not all linked sites are under the jurisdiction of eDropShip. Consequently, the content on these sites cannot be certified or warranted by us at the time of the link's formation. Our website will not be liable for any damages that might arise as a result of clicking on such links.
This Privacy Policy is applicable only to this site and does not cover any third-party websites.
16 Opt-Out Policy
If you do not wish to receive any information from eDropShip after registration, or if you have any questions about the use of the information you provide, please contact eDropShip as set out in the Contact section below.
17 Update Your Information
If you want to change your personal identity details after registration, please contact eDropShip as set out below. Within three (3) business days of receipt, eDropShip will respond to any update or deletion request.
18 Complaints
If you are unhappy with how we handle your data, please email us first at privacy@eDropShip.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
19 Privacy Policy for Shopify Dropshipping App
Last updated: 1st January 2026
This Privacy Policy explains how eDropShip.com ("we", "our", "us") collects, uses, and protects information when you install and use our Shopify app, eDropShip ("the App"), designed to support dropshipping operations on your Shopify store. By installing or using the App, you agree to this Privacy Policy.
1. Information We Collect
When you install the App, we automatically gain access to specific data from your Shopify account, including (depending on permissions granted):
- Basic store information (store name, email, Shopify domain, and store ID)
- Product details (titles, descriptions, SKUs, prices, inventory levels)
- Order data (order numbers, fulfilment status, shipping details)
- Customer information limited to what's needed for order fulfilment (name, address, contact info)
- App configuration and usage data for support and performance improvement
We do not collect or store sensitive payment information (e.g. credit card details).
2. How We Use the Information
We use the collected data to:
- Sync and fulfil orders with dropshipping suppliers
- Import, update, or manage product listings in your Shopify store
- Provide customer and technical support
- Improve app functionality and performance
- Comply with Shopify Partner Program and legal requirements
We do not sell or rent any personal or store data to third parties.
3. Data Sharing
We may share limited information with:
- Shopify, as required for app functionality
- Dropshipping suppliers or fulfilment partners, only to process and ship orders
- Service providers who assist in hosting, analytics, and support (under confidentiality agreements)
- Legal authorities, if required by law or legal request
We ensure that all third parties handle your data securely and in compliance with applicable privacy laws.
4. Data Retention and Deletion
We retain your data only while your store actively uses the App. Upon uninstallation, we automatically delete or anonymise your store's identifiable data within 30 days. You may also request early deletion of your data by contacting us at eDropShip.com/contact-us.
5. Your Rights
You have the right to:
- Request a copy of your stored data
- Request correction or deletion of your information
- Withdraw consent by uninstalling the App
To exercise these rights, please email us at support@eDropShip.com.
6. Data Security
We use industry-standard encryption, secure servers, and limited access controls to protect your store and customer data against unauthorised access, alteration, or disclosure.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Last updated" date. Continued use of the App after changes means you accept the updated policy.
20 Contact Us
If you have any concerns about this Privacy Policy or the processing of personal data, please reach out to us:
55B Derby Street, Manchester, Greater Manchester, UK
We aim to respond to all privacy-related requests within 30 days of receipt.
15 Social Media Platforms
All messages, commitments or other acts taken via external social media networks (in which our website or its users participate) are governed by the terms and conditions and privacy policies of those platforms.
Users are urged to use social media sensibly and carefully and to take care of their personal information and privacy. Our website or its employees will never use social media to query users about their personal information or payment data. For such issues, please contact us via our primary communication channels — telephone or email.
Our website distributes content via various social media channels using social networking buttons. Users should be aware that social media platforms may store information about their sharing activity, including origin details, and this information may be made available back to us as the originator of the message.